★★Technical Troubleshooting Agent - Japanese
• Accountable for closing customer inquiries regarding Google products/services, customer's accounts and provide additional clarifications as requested by customers
• Responsible for adding/updating/reviewing rich media functionality in Ads
• Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
• Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.
• Assigned to relatively simpler Rich Media workflows
Main Job Requirements:
• Diploma, Bachelor’s degree preferred
• Experienced in Customer Support / Technical Support will be added advantage
• Working Hours: Monday – Friday, 9am – 6pm
• Working Location: KL Sentral (easily accessible to LRT, MRT)
• Language Required will be Good English with Native level (Japanese)
• Have basic understanding on HTML and Java will be added advantage.